30 Days to Change Your Mind

Wrong Test? Needed to test Benzodiazepines (BZO) and not Barbiturates (BAR)? Accidentally bought more than you need? Did the test not work?

If you accidentally ordered the wrong product, aren’t completely satisfied, or no longer need the test, you can return or exchange your products within 30 days from when you ordered the product. 

We can only accept returns of used products if they are faulty or broken. Unused products must be inside unopened pouching. Please provide proof of purchase. Refunds will be processed within 7 business days. You will receive an email when your refund has been issued.

We will refund you by the same method as your original payment. If the returns criteria aren’t fully met, Countrywide Testing reserves the right to refuse a return (or exchange) or offer a partial refund only. Shipping fees will not be refunded.

Please note that return shipping charges are the responsibility of the customer. If the item total is over $75, please contact customersuccess@countrywidetesting.com for a return shipping label.

To begin the return or exchange process, please contact us at customersuccess@countrywidetesting.com. 

30 Days to Change Your Mind Terms and Conditions

It's important to us that you're happy with your Countrywide Testing purchase and that the products fit your needs.

If you're not completely satisfied, you can return the item(s) within 30 days of the order date. We will give you a refund by the same method as your original payment for your order if the product(s) were faulty, or for any unused products in unopened pouching. Please provide proof of purchase. If the product return criteria isn’t met, we may refuse the return or offer a partial refund instead. Faulty items may be exchanged.

You may exchange your purchase once within 30 days of ordering if you ordered by mistake, provided that the product is not opened or damaged.

Your order will be shipped on the same day as you purchase it if you order before 1:00 PM PST/4:00 PM EST. Any orders placed after this time will be processed and shipped on the next business day. We only ship Monday through Friday. Orders placed after 1:00 PM PST/4:00 PM EST on Fridays or on Saturdays and Sundays will be shipped the following Monday. We observe UPS and USPS holiday hours.

Orders are fulfilled quickly and requests for address changes or cancellations are not guaranteed. Please make sure that all order and shipping information is correct before the order is placed. If an incorrect or invalid shipping address is provided and the package is unable to be delivered, it is the responsibility of the customer and refunds or replacements may not be given.

We cannot guarantee when your order will arrive once it is in UPS or USPS’ system. If there is an issue with the delivery itself, please contact your local post office. We will assist you if there is any other issue with your order.

Countrywide Testing and Phamatech Inc. offer free shipping on orders $75 (within the contiguous United States) and over and we accept returns of defective or incorrect products.

If you would like to check estimated shipping times for UPS Ground, use https://www.ups.com/maps and input the order date (if order placed before 3pm Pacific Time) or the next day's date (if order placed after 3pm Pacific Time), 92128 as the zip code, and select "Shipped from this ZIP code" and then click submit to see an estimated shipping time.